Terms & Conditions

These terms and conditions ("Terms") constitute a legally binding agreement between you and Retail Consulting UK Ltd, trading as My Spanish NLV ("Company", "we", "us", "our"). By accessing this website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use this website or our services.

1. Our Company

Company Name: Retail Consulting UK Ltd
Company Number: 06711242
Registered Address: 211 Manchester New Road, Manchester M24 1JT, United Kingdom
Trading as: My Spanish NLV
Website: myspanishnlv.com
Email: hello@myspanishnlv.com

Retail Consulting UK Ltd is a company registered in England and Wales. My Spanish NLV is a specialist visa service brand providing Spain Non-Lucrative Visa application and renewal services. Visa case work is carried out in collaboration with Platinum Legal Spain, our specialist partner in Spain.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use the Services.

2. Our Services

My Spanish NLV provides end-to-end preparation and management services for Spain's Non-Lucrative Visa (NLV), both for new applications and renewals. Our services include:

• Eligibility assessment and pre-application review
• Preparation of a personalised document checklist
• Co-ordination and review of required documents
• Arranging sworn Spanish translations (new applications include €80 towards translations per adult applicant; renewals do not include translations)
• Preparation and review of all consulate application forms
• Assistance in arranging NLV-compliant health insurance through our partner services
• Consulate appointment briefing and pre-submission dossier review
• Post-submission support until a decision is reached

Our services do not include: government application fees (tasas), private health insurance premiums, criminal record certificate fees, apostille fees, medical certificate fees, or translation costs above the stated included value. See our Pricing page for full details.

Important limitation — not legal advice

My Spanish NLV is not a law firm and does not provide legal advice or legal representation. Our services are those of immigration specialists providing document preparation and application management. Nothing in our communications, website content, or service delivery constitutes legal advice. If you require legal advice or formal legal representation, you should consult a qualified solicitor or barrister.

3. User Representations

By using our Services, you represent and warrant that:

• All information you submit is true, accurate, current, and complete
• You will maintain the accuracy of such information and promptly update it as necessary
• You have the legal capacity to agree to these Terms
• You are not a minor in the jurisdiction in which you reside
• You will not access the Services through automated or non-human means
• You will not use the Services for any illegal or unauthorised purpose
• Your use of the Services will not violate any applicable law or regulation

If you provide any information that is untrue, inaccurate, not current, or incomplete, we reserve the right to suspend or terminate your access to the Services and refuse any current or future use.

4. Eligibility

To use our services, you must be at least 18 years of age, be legally entitled to apply for the Spain Non-Lucrative Visa from your country of residence (the NLV must be applied for at the Spanish consulate in your country of legal residence), and provide truthful and accurate information about your circumstances. We reserve the right to decline to provide services to any individual at our reasonable discretion.

5. Your Obligations

When using our services, you agree to:

• Provide accurate and complete information. You must provide us with truthful, accurate, and complete information about your personal circumstances, financial situation, immigration history, and any other matters relevant to your visa application.
• Upload genuine documents. All documents you upload or provide to us must be genuine, unaltered originals or certified copies. Submitting false or misleading documents to a consulate is a serious criminal offence; we will not participate in, assist with, or be responsible for any such activity.
• Inform us of changes in circumstances. You must promptly inform us of any material change in your circumstances that may affect your visa application — including changes to your income, health, marital status, criminal record, or place of residence.
• Attend your consulate appointment. You are responsible for attending your consulate appointment in person and submitting your application dossier. We will prepare you fully for this appointment, but attendance and submission are your responsibility.
• Respond promptly to our requests. Timely responses to our requests for information or documents are essential to keep your application on track.
• Pay all fees on time. You agree to make milestone payments as and when they fall due under the payment structure described in these Terms.

6. Service Fees and Payment Structure

Our NLV application service for one adult applicant is priced at €1,499 in total, payable in three milestone stages:

• Milestone 1 — €400: Paid to get started. Covers your eligibility assessment, initial case review, and preparation of your personalised document checklist.
• Milestone 2 — €400: Paid before document submission. Covers document preparation, review, sworn translations (€80 towards translations per adult applicant), preparation of all consulate forms, and pre-submission dossier checks.
• Milestone 3 — €699: Paid on visa approval. Covers our support through the approval stage and post-approval guidance.

Our NLV renewal service for one adult applicant is priced at €699 in total, payable in two stages:

• Stage 1 — €299: Paid to open your renewal case.
• Stage 2 — €400: Paid when your renewal is submitted to the Oficina de Extranjería.
• Government renewal fees are included. Renewals do not include translations.

Family discount pricing is set out on our Pricing page. All prices are in Euros (€) and are exclusive of any third-party costs (see Section 9 below). Payment is accepted through our secure online dashboard. We accept major debit and credit cards.

7. Refunds and Cancellation

Please refer to our Refund Policy for full details. Our milestone pricing structure reflects that work is performed in stages. In summary:

• Once work has commenced on a milestone, the fee for that milestone is non-refundable.
• If you cancel before work on a milestone has commenced, you will not be charged for that milestone. If you have already paid for a milestone on which work has not yet started, we will refund that payment.
• Milestone 3 (new applications) is only charged on approval, so no refund situation arises if a new application is refused. Renewal Stage 2 is charged at submission to the Oficina de Extranjería.

To cancel, please notify us in writing by email to hello@myspanishnlv.com.

8. No Guarantee of Visa Approval

We prepare the strongest possible NLV application on your behalf, using our expertise and experience of the Spanish consulate process. However, we cannot guarantee that the Spanish consulate will grant a visa. The decision to approve or refuse a Non-Lucrative Visa application rests entirely with the competent Spanish consular authority, and is subject to Spanish immigration law and the discretion of the consulate. We are not liable for a refusal decision made by the Spanish consulate.

9. Third-Party Costs

Our service fee covers our professional fees for document preparation and application management. The following costs are separate and additional, and are your responsibility:

• Spanish consulate application fee (Tasas — the official government fee payable at your consulate appointment)
• Health insurance premiums (the cost of your NLV-compliant private health insurance policy)
• Criminal record certificate fees
• Apostille fees (for legalising documents, where required)
• Medical certificate fees
• Sworn translation costs beyond the €80 per adult applicant included in a new application, and all translation costs for renewals

10. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make them available. You agree not to:

• Systematically retrieve data or content from the Services to create a collection, compilation, or database without our written permission
• Trick, defraud, or mislead us or other users in any attempt to obtain sensitive account information
• Circumvent, disable, or otherwise interfere with security-related features of the Services
• Use the Services in a manner inconsistent with any applicable laws or regulations
• Upload or transmit viruses, Trojan horses, or other malicious material
• Engage in any automated use of the system, including scripts, data mining, robots, or similar extraction tools
• Attempt to impersonate another user or person
• Interfere with, disrupt, or create an undue burden on the Services or networks connected to the Services
• Submit false or fraudulent immigration documentation or information through the Services
• Use the Services as part of any effort to compete with us or for any revenue-generating endeavour not expressly endorsed by us

11. Intellectual Property

We are the owner or licensee of all intellectual property rights in the Services, including all source code, functionality, website design, text, photographs, and graphics (collectively, the "Content"), as well as any trade marks, service marks, and logos contained therein.

Our Content is protected by copyright and trade mark laws in the United Kingdom and internationally. The Content is provided for your personal, non-commercial use only. You may not reproduce, distribute, republish, publicly display, encode, translate, transmit, sell, or otherwise exploit the Content for any commercial purpose without our express prior written permission.

The "My Spanish NLV" name and associated branding are trade marks of Retail Consulting UK Ltd. All rights are reserved.

12. Client Dashboard

Access to our client dashboard is provided to paying clients during their active case. You agree to keep your login credentials confidential and are responsible for all use of your account. You must not share access with any unauthorised person. We reserve the right to remove or reclaim any account if we determine it is being misused.

13. Disclaimer

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT.

We will assume no liability or responsibility for any: (1) errors, mistakes, or inaccuracies of content; (2) personal injury or property damage resulting from your access to or use of the Services; (3) unauthorised access to our secure servers and/or any personal or financial information stored therein; (4) interruption or cessation of transmission to or from the Services; or (5) bugs, viruses, or other harmful code which may be transmitted through the Services.

14. Limitation of Liability

To the maximum extent permitted by applicable law:

• We exclude all liability for any loss or damage arising from a consulate's decision to refuse, delay, or grant a visa on terms different from those applied for.
• Our total aggregate liability to you in connection with the services, whether in contract, tort (including negligence), or otherwise, shall not exceed the total service fee paid by you to us for the specific application to which the liability relates.
• We are not liable for any indirect, consequential, or incidental losses, including loss of profit, loss of opportunity, or any similar losses, even if we have been advised of the possibility of such losses.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

15. Indemnification

You agree to defend, indemnify, and hold harmless Retail Consulting UK Ltd, including our affiliates and all respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand — including reasonable legal fees — made by any third party arising out of or relating to: (1) your use of the Services; (2) breach of these Terms; (3) any breach of your representations and warranties set out in these Terms; (4) your violation of the rights of a third party; or (5) any harmful act toward any other user of the Services.

16. Privacy

Our collection and use of your personal data is governed by our Privacy Policy, which forms part of these Terms. Please review the Privacy Policy before using the Services.

17. Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that we reserve the right to bring proceedings in any jurisdiction where you are located.

We encourage you to contact us in the first instance to resolve any dispute informally. Please email hello@myspanishnlv.com and we will endeavour to resolve your concern promptly.

18. Electronic Communications

Using our website, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, and other communications we provide electronically satisfy any legal requirement that such communication be in writing.

19. Changes to These Terms

We may update these Terms from time to time. We will alert you to any changes by updating the "Last updated" date at the top of this page. Your continued use of the Services after the date of any revised Terms constitutes your acceptance of those changes. For active cases, we will communicate material changes directly.

20. Miscellaneous

These Terms and any policies posted by us on the Services constitute the entire agreement between you and us. Our failure to exercise or enforce any right or provision shall not operate as a waiver of such right or provision. If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms.

21. Contact Us

To resolve a complaint or receive further information regarding these Terms, please contact us:

Retail Consulting UK Ltd
211 Manchester New Road
Manchester M24 1JT
United Kingdom
Company No: 06711242
Email: hello@myspanishnlv.com
Website: myspanishnlv.com/contact